I have to give our young patients a financial responsiblity form to fill out. It is only half a page in length and it's written in the simplest language you can use for insurance information. The bottom has three sections to fill out. I go through it every time and show them the three sections saying, "Please sign, here, here and here," while they nod their heads and vigorously ignore me. Then I get it back with only one section signed and I say, "Please sign all THREE sections and I point to the remaining two. Then they sign one and hand it back and I have to do it all over again. Over and over, every day, as my patients are functionally incapapble to listening to anyone talk unless that person is also twenty years old and is serving them a shot of booze.
But my favorite part is when they glance at the form and you can see their brain going, "I have to read like half a page? Why are they giving me homework?" So they quickly sign it without reading it and then look at me and ask, "Now what is this form about?"
I'd like to say, "Well, moron, as it states at the top, it's about your financial responsiblity. Would you like me to read it to you while you drink from a sippy cup? Just FUCKING read it. It explains itself very well. If you can GD VOTE, you can read this form!"
But I'm not allowed to say things like that.
But rest assured I'm thinking it.
Every day. Over and over again.
In my class last week, we went over doing things, and no matter how important they may *seem* aren’t really processed or in some cases detected as necessary. One man decided to prove his point by offering an iPod to EVERY person who found his offer in the newsletter they created. Not the first person who contacted him, EVERY person.
ReplyDeleteNO ONE cashed in his offer which lead him to believe that though it was good information, was not being used. I bet if you did something similar, you’d have a stack of brand new iPods, just sitting there in your office.
What did I just sign, again?